ISSUE
POSSIBLE RESOLUTION(S)
Lines too thin/narrow...
Try zooming up image...
Note: For available zoom options, refer to device's instructions or try online for assistance. You might also try various gestures [e.g. pinch-to-zoom (spread two fingers apart), spread-pinch, double-tap, etc.]. Note that gestures may vary by device/operating system and may be subject to change.
Lines hard to see/too light...
Try adjusting brightness/contrast, and/or try zooming up image...
Note: For available zoom options, refer to device's instructions or try online for assistance. You might also try various gestures [e.g. pinch-to-zoom (spread two fingers apart), spread-pinch, double-tap, etc.]. Note that gestures may vary by device/operating system and may be subject to change.
Final result looks messy...
Consider omitting horizontal/vertical lines...
Also consider erasing/undoing & then redoing applicable lines that are not neat
Lines block puzzle...
Consider highlighting...
Or consider a narrower pen, and/or use outline instead of strikethrough
Problem With Link?
Try here
Problem With Answer Key?
Try here and here (.pdf version) or here (images)
Update: The answer key issue may be resolved (at least for new purchases). We hope to post an update here soon. Thank you for your patience!
Looking For Tracing Examples?
Try here
Other Issue?
Issue With Device/Pen?
Please Note: Although we cannot troubleshoot issues with devices/pens, perhaps the following general questions may prove useful...+
* Have you tried turning the device off & back on?
* Is there sufficient storage space remaining on the device?
* Is the battery sufficiently charged?
* Is the operating system up to date?
* Have you checked the device's settings?
* Has the book downloaded properly?
* Is the pen tip in good shape?
* Have you checked your internet connection (as applicable)?
* Did you follow appropriate instructions in error messages (if any)?
* Might it be helpful to try again at a later time or on another device (if available)?
* Have you consulted the device manufacturer/seller or tried online for assistance?
+ Note: Be sure to first have a good backup in order to prevent data loss
